Overview

Beer Grains Supply Co is committed to your complete satisfaction. Your order is packaged with great care to ensure ingredients are kept fresh during the journey and the package arrives safe and sound. If you are not completely satisfied with your purchase we will work hard to correct the situation. If you have any questions about shipping or returns please feel free to call us at 613-225-7042 or email us at [email protected].

Shipping

We ship using the most economical carriers available. Shipping costs are calculated automatically at checkout based on your location and order weight.

You’ll be charged the exact rate quoted by the carrier at the time of purchase. In some cases the carrier rate has changed once the order is packed and an alternative carrier may be selected to avoid additional shipping charges. In rare cases, actual shipping costs may differ significantly from the checkout quote. If this occurs, we’ll contact you to arrange either a refund or payment of the balance before shipping.

For a shipping estimate before placing your order, contact us with your location and items.

Order Packing

The store is open Thursday-Saturday with most orders being packed on Thursday and shipped on Friday. Orders with liquid yeast are generally shipped on the following Monday to avoid additional transit time in a warehouse over the weekend.

Shipping estimates provided at checkout (1-day, 2-day, etc.) are carrier estimates only and do not take into account when the order will be packed.

Perishable Items

Certain ingredients, such as liquid yeast, are perishable and risk permanent damage if not packed and shipped correctly. Insulated packaging is available as an add on option for those products. There should normally be no issues while in transit for up to 3 days, however the yeast will perform better if kept cool, therefore insulated packaging and expedited shipping service is recommended for orders containing these products.

Package Delivery & Security

Once your order is marked as delivered by the carrier with proof of delivery (photo, GPS confirmation, etc.), we consider the transaction complete. We are not responsible for packages that are lost or stolen after confirmed delivery.

If you’re concerned about package security, you can request signature-required delivery at checkout. Additional carrier fees may apply. Alternatively, consider using a secure delivery location such as a workplace or community mailbox.

We recommend tracking your shipments and arranging to be home or have someone receive packages if theft is a concern in your area.

Undeliverable & Returned Packages

You are responsible for providing a complete, accurate shipping address and for being able to receive your order. If a package is returned to us as undeliverable — for example an incorrect or incomplete address, an unclaimed package, or a refused delivery — the following applies:

Non-perishable items: refunded for the product cost (less original shipping) once the package is returned to us, or reshipped for a new shipping charge.
Perishable items (liquid yeast and other temperature-sensitive products): cannot survive the round trip and are no longer viable once returned, so they cannot be re-sent or refunded. A replacement must be repurchased, subject to availability.

We’ll contact you before taking any action so we can confirm the best option together.

Return Policy

Unopened items in original packaging may be returned within 30 days of purchase for a refund or exchange. Customer pays return shipping unless the item is defective or we made an error.

Non-Returnable Items

Custom-mixed or milled grains
Opened ingredients or chemicals
Clearance or discontinued items

Yeast Guarantee

Yeast is guaranteed fresh until the printed expiry date, provided:

Package remains unopened and properly stored
Liquid yeast is shipped with insulated packaging (required for guarantee)

If yeast fails to activate before its expiry date under proper storage conditions, contact us for a replacement.

This guarantee assumes timely delivery and receipt. It does not cover yeast rendered unviable by a delayed, refused, or undeliverable shipment, or by a package left unretrieved after delivery.

Defective or Damaged Items

Please report defects or shipping damage within 7 days of delivery with photos. We’ll replace or refund at no cost to you.

How to Return

Email [email protected] with your order number and reason for return before shipping anything back. We’ll provide instructions and a return authorization if approved.

Refunds

Approved returns are refunded to the original payment method within 5-7 business days of receiving the item.